Your Project Launch Partner —
From Idea to Execution
Making your project THE NEXT BIG THING!
About Me
Hi! I’m Diamond King (and yes, that’s my real name). I am from The Philippines. I am a freelance Project Manager / Customer Service
Expert with over a decade experience in working in a remote work environment. I help teams deliver high-quality work—on time. I’m fully invested in getting results and making sure nothing slips through
the cracks.
I started my career as a Customer Service Representative, helping people solve problems and make the best choices for their needs. Over the years, I worked my way up—taking on roles in tech support, recruitment, and team leadership —until I eventually stepped into Project Management.
With over 4 years in this role, I bring a strong foundation in problem-solving, people management, and strategic planning. I’ve coached and mentored more than 30 team members, improved team performance by 30% through smarter hiring practices, and efficient team task management. I’ve consistently delivered projects on time and to a high standard. I’m calm under pressure, detail-driven, and focused on getting things right—not just done.
My Professional Background
I started in the BPO industry way back 2011. In 2014, I decided to switch to working remotely and from then, I have worked with different e-learning companies, wearing multiple hats and leading projects.
Courses For Success is an E-learning Company Based in AU. During my time here, I was responsible for overseeing the team and providing coaching and mentorship to
help members achieve their sales goals. Prepared reports and conducted sales
analyses to enhance our marketing initiatives. Managed hiring processes, created
Standard Operating Procedure (SOP) manuals, and handled vendor invoices.
Brasstacks is a B2B Saas LMS provider based in the US, I ensure the timely completion of business and product development projects,
developing a business plan while monitoring project milestones, facilitating
smooth communication between departments and stakeholders, and creating a
procedures manual along with overseeing the hiring process.
Ucademy is an Academic Tutor Provider based in UK. With Ucademy, I was responsible for providing comprehensive support to clients. This includes
conducting client onboarding sessions for both parents and students, as well as
creating detailed student progress reports.
TCA is an e-learning provider based in NZ, my role here involves overseeing the team, providing coaching and mentorship to team
members, and assisting them in reaching their sales objectives. Additionally,
conduct reports and sales analyses while enhancing marketing initiatives.
What the people I have worked with say about me
I’m grateful to have worked with Diamond as my project lead. She was consistently professional, approachable, and supportive. Diamond ensured that our team had everything we needed to succeed and actively looked for ways to streamline our processes, making our work more efficient and manageable.
Rocaelli Flores
Sales Administrator - The Career Academy
I have worked with Diamond for 5 years. She is one of the most dedicated professionals I’ve ever worked with and is willing to put that extra help whenever you need it. Her expertise as customer support manager is impeccable! and it helped our team come up with more efficient solutions on different projects. Her ability to work through any kind of crisis and develop new ways to achieve targets were always inspiring. Her contributions has been very valuable to the company, and I highly recommend her. Diamond will be a priced asset to any company.
Rachel Facundo
Web Manager and Content Developer - Courses For Success
Diamond is an incredibly dedicated and hardworking individual and it was a pleasure to work with her during my time at Courses For Success. Starting as part of the team she rose to support manager and excelled in the role demonstrating excellent personnel management and sales management skills.
We also worked together on several growth orientated projects in which she applied herself diligently and demonstrated professional time and stakeholder management skills.
I can wholeheartedly recommend Diamond in any such role.
Chase Lowe
Digital Marketing Manager - Courses For Success
Diamond is an incredibly helpful manager and has a knack for finding efficient solutions to any challenge. Her ability to manage complex projects is truly remarkable. One particular instance that stands out is when she created the Process Manual, which helped her colleagues grasp how the system at Ucademy works. This manual ensured everyone was aligned with the processes and facilitated easy transitions for new hires.
Her approachability and trustworthiness make her an invaluable asset to any team. Diamond’s little tricks and tips make everyone’s work easier, and her positive attitude and dedication to her role are truly inspiring.
I highly recommend Diamond King for any role that requires exceptional project management skills and a collaborative spirit. Her expertise and dedication will be a tremendous asset to any organization.
Donna Christine Ramos
Client Manager - Ucademy
I had the pleasure of working as a General Manager with Diamond as my support manager. I would be more than happy to recommend Diamond to any business as she is the hardest worker I have even worked with.
Diamond goes above and beyond in every aspect of her job and genuinely cares about what she does.
Shannon White
General Manager - Courses For Success
Services I Offer
Exceptional Customer Service
I bring over 10 years of experience in customer service, consistently going above and beyond to exceed customer expectations and deliver exceptional support.
Project Management
With over 4 years of experience in project management, I ensure that every aspect of a project is executed smoothly, efficiently, and with attention to detail to deliver seamless results.
Business Process Improvement
I have a strong ability to spot inefficiencies and implement practical solutions that streamline operations, cut costs, and boost productivity across teams.
Let's talk
+639214163405
+639214163405
dee@diamondprojects.com
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